Glossary

Glossary
A.M. Best Rating
Founded in 1899, the A.M. Best Company is a full-service credit organisation dedicated to serving the financial services industry by providing worldwide insurance ratings and information about international health insurance companies.
Acupuncture
The procedure of inserting and manipulating needles into various points on the body to relieve pain or for therapeutic purposes.
Adverse Selection
Refers to a situation where an individual's demand for insurance is positively correlated with the individual's risk of loss, and the Insurer is unable to allow for this correlation in the price of insurance and may raise premium rates.
Age Limits
An age range in which an insurance company will only accept applications or renew policies.
Applicant
Refers to a person that is applying for international health insurance coverage.
Application Fee
Some insurance companies require a one-time fee to be paid when you sign up for international health insurance. This may be refunded if your application is rejected for whatever reason.
Area of cover / coverage area
The geographic region (the set of countries) in the world where the insured is entitled to claim for medical treatment. This is usually Worldwide or Worldwide excluding USA. Because of the unproportionally high medical costs in the USA, Insurers will demand a higher premium (+ 150% - 300%) if you want to be covered. Some Insurers will have more location specific areas of cover such as Africa, The Middle East, Asia as areas of cover.
Benefit
A broad term which describes any treatment, service or otherwise help under an international health insurance plan that will restore, maintain, facilitate or encourage good health. Benefits are segmented by type (in-patient, out-patient, dental, etc) and carry specific definitions, exclusions and limitations as described in the table of benefits and other supporting documentation.
Benefit Limit
Describes specifically at what point the insurance company will not, or under what conditions reimburse the insured for a specific benefit.
Benefit period
A benefit period is a length of time during which the insured can be reimbursed for the costs of the benefit incurred.
Benefit Rider
Add-on insurance policies that cover health-related services that are not typically covered. For example: an extreme sports rider or a terrorism rider.
Broker (Brokerage)
That's BrokerFish! A company acting as a mediator between the buyer and seller to facilitate the purchase of international health insurance. Brokers match expatriates with international health insurance products that best meet the expatriates needs. The broker is paid on a commission basis but represents the applicant rather than the insurance company.
Business International Health Insurance
International Health Insurance that is specifically designed for groups of people such as businesses and organisations.
Cancellation Period
The period of time within which you are entitled to change you mind and request a refund where applicable in the event you decide to cancel or not proceed with your cover.
Chiropractic
Refers to the set of medical procedures and treatments that are employed to relieve pain usually to the joints, spine and trunk.
Chronic Condition
A sickness, illness or disease which has one of the following characteristics:
  • is recurrent;
  • is without a cure;
  • does not respond well to treatment;
  • requires prolonged supervision / care;
  • leads to permanent disability.
Claim
A request made by the insured or the insured's sponsor to pay for services rendered.
Claim Form
A form sometimes required to be submitted when claiming a refund of costs from the insurance company. Can be paper or digital.
Claims handling
A general term that refers to the ways in which the insurance company deals with the processing of claims . Has it been handled fairly? Has it been settled quickly? Have customers been properly informed about the claims process?
Co-Insurance
Refers to the shared amount of money that you are obligated to pay for covered medical services/treatment. In the table of benefits, you may see something like: "Dental - 20 % Co-Insurance". This means that you must share the cost of dental treatment costs with the Insurer where you will pay 20% of the bill and the Insurer will pay the remaining 80% subject to you remaining within the benefit limit.
Co-payment / Co-pay
Refers to a specific charge that your international health insurance plan may require you to pay for a specific benefit, service or treatment. It is also referred to more loosely as "co-pay". For example, looking up your table of benefits for your plan you may find that you are required to pay $30 for branded prescription drugs meaning that you are required to pay $30 before the insurance company will start paying. Co-payments are popular in USA styled plans.
Commencement date
Compassionate Home Visit
In the event of a relative passing away some Insurers will cover the cost of an economy class return fare air ticket for you to return home.
Complementary treatment
Refers to therapeutic treatment as an alternative or is outside conventional Western medicine such as Chinese herbal medicine or acupuncture.
Complications of childbirth
This definition differs from Insurer to Insurer however generally this refers to abnormal conditions that arise during childbirth such as postpartum haemorrhage, retained placental membrane and medically necessary caesarean sections.
Complications of pregnancy
This refers to the health of the mother during the pre-natal (preceding) stages of pregnancy such as miscarriage or stillbirth.
Convalescent home
Refers to a medical facility designed to treat and care for patients with long-term or chronic illnesses.
Corporate international health insurance
Country of Residence
The principle country in which you spend most of your time year living in.
Cover (Coverage)
A general term describing the fact that the insured is insured. It could refer to a specific benefit or international health insurance broadly.
Coverage Period
The timeframe in which the insured can receive and claim for medical expenses as detailed in his or her international medical insurance policy documentation.
Criminal assault benefit
Provides cover to the insured in the event of physical violence inflicted by another person.
Critical illness
A serious illness or disease categorised by the medical necessity of intensive monitoring and / or life-support treatment.
CT Scan (CAT Scan)
Or computerised axial tomography is a sophisticated x-ray / imaging procedure for showing bone detail primarily.


  • We are not owned by or tied to any insurer
  • We do not charge for our services
  • We have served thousands of clients in over 75 countries
Read more
true claims
I had been living in China for a several years and we had just finalized negotiation for a large project. We had worked day and night for a couple of weeks and had a meeting with one of our Chinese partners to go through some minor issues when I all of a sudden started sweating, felt very dizzy and ...

Read more
Payment Frequency
International plans can usually be paid for on a monthly, quarterly, bi-annual and annual basis. Pay on an annual basis and save as much as 20% on your premium.
Find your plan now
Your privacy is important to us We do not sell your personal information to 3rd parties without your consent. To learn more read our privacy policy.
Privacy Seals
If you have a question we would love to help
MALAYSIA +60 3 9212 1411 Serving ALL COUNTRIES
Thank you. One of our advisors will be in touch shortly.
Quote Mark

Kudos to you guys for taking steps to make insurance a more bearable user experience :]

PHILIP, Start-up Co-founder, CHINARating