Pantai Hospital Penang

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82, Jalan Tengah, Bayan Baru 11900 Bayan Lepas, Penang, Malaysia
Pantai Hospital Penang logo

Pantai Hospital Penang

+91 832 672 8888
Website
Email
Visitor Hours
All WardsMonday09:00 – 22:00Tuesday09:00 – 22:00Wednesday09:00 – 22:00Thursday09:00 – 22:00Friday09:00 – 22:00Saturday09:00 – 22:00Sunday09:00 – 22:00
Pantai Hospital Penang (formerly known as Hospital Pantai Mutiara) offers a wide-ranging portfolio of specialist s in radiotherapy and oncology, cardiology, dentistry, paediatric cardiology, neurology, neurosurgery and cardiothoracic surgery. The hospital is located strategically in the satellite town of Bayan Baru which is half an hour away from the city of Georgetown by car.
  • Services & Departments
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Services & Departments

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Birth Education Classes

Provides classes and education around pregnancy, birth and parenting.

Cardiology

Deals with diseases, disorders and abnormalities of the heart.

Dental Clinic

Treatment of diseases, disorders and conditions of the mouth.

Health Screening & Wellness Check-ups

Preventive and early detection of common and deadly diseases.

Inpatient Care

Treatment where conditions requires admission to hospital.

Physical & Rehabilitation Medicine

Improves / restores ability and quality of physical disabilities.

Guide

Insurance

Health insurance at Pantai Hospital Penang

Pantai Hospital Penang accepts health plans offered by most major health insurance carriers. For the best service and coverage, BrokerFish recommends selecting a quality international health insurance policy to fit your needs and budget. Select an international health insurance company that has direct billing arrangements in place with Pantai Hospital Penang and they will bill your insurance provider directly for each visit.

If you're planning to attend Pantai Hospital Penang in the near future for a specific treatment and do not yet have an international health insurance policy, be aware that it's typical for waiting periodsA period of time (usually a specific number of months) during which you are not covered for a certain benefit(s). to be in affect for maternity, dental and well-being benefit categories.

How do I find a suitable health care plan?

Family and friends are encouraged to visit patients, as this assists the recovery process. On arrival at the hospital visitors should go to the Patient and Visitor Service help desk in the Admitting department at the entrance to the hospital. It is not necessary to contact the hospital ward first before planning a visit to see a patient.

How to Receive Treatment at Pantai Hospital Penang

In-Patient

I have health insurance

Planned Treatment

  1. All planned in-patient treatment requires Pre-AuthorizationRefers to the requirement that you must get authorisation / approval from your insurance provider before proceeding with treatment if the treatment is to be deemed eligible for reimbursement.. Your particular insurer may require you either to phone them directly to initiate this or submit a Treatment Guarantee FormA document provided by your insurance provider to be completed by you and your doctor that contains patient information and details about your proposed treatment., prior to any treatment.
  2. Contact your insurance provider to ensure that you're covered for the treatment that you require and to initiate the Letter of GuaranteeA Letter of Guarantee is assurance of payment by insurers on behalf of patients, for hospital expenses covered by your health insurance policy. If the hospital has credit arrangements with your insurance provider they may accept the Letter of Guarantee as a direct method of payment. process.
  3. Once accepted or if you're not covered by your insurance policy but still want to go ahead by paying in cash, liaise with the hospital to schedule a treatment date.
  4. Upon arrival on the day of your treatment, present your insurance card at reception for prompt processing of admission.

Emergency Treatment

  1. Go to the hospital immediately and get treated.
  2. Inform your insurance provider about your admission as soon as possible. Either you, your physician, a colleague, a family member, etc can do this.
I'm paying in cash

Planned and Emergency Treatment

  1. Contact the hospital to get an estimate of costs with the attending doctor at reception.
  2. A deposit or your credit card details will be swiped and a payment plan will be established if the total is expected to be large.
  3. Liaise with the hospital to schedule a treatment date.
What happens if I'm brought in unconscious in an emergency?
  1. The hospital will check your wallet for an insurance card, ID or hospital registration card to identify you and to liaise with the insurance company to seek payment guarantee.
  2. If you are brought in by a family member or friend, the hospital will liaise regarding identity and payment information.
  3. If no payment method can be established, it's at the hospitals discretion to treat you.

Out-Patient

I have health insurance
  1. Contact your insurance provider to ensure you're eligible for the treatment that you require.
  2. If you're eligible, liaise with the hospital to schedule an appointment.
  3. Upon arrival on the day of your appointment, present your insurance card at reception for prompt processing of admission.
I'm paying in cash
  1. Contact the hospital to get an estimate of costs at the payment / billing desk.
  2. Liaise with the hospital to schedule an appointment.

Paying for Treatment

In-Patient

I have health insurance
  1. When leaving, visit the insurance / payment desk.
  2. Sign the list of treatments received form.
  3. Pay any deductibleThis is the amount of money that you must pay before the insurance company will start paying for medical expenses. For example, assume that you buy a policy with a deductible of "$500 per year" and you break your leg. You go to hospital and receive treatment costing $1,000. You would pay the first $500 (your deductible) and the insurance company would pay the remaining $500. and co-paysRefers to a specific charge that your international health insurance plan may require you to pay for a specific benefit, service or treatment received. due.
  4. If your insurance company has a direct-billing arrangement in place with the hospital:
    • The hospital will settle payment directly with your insurance company. Any portion found to be ineligible will be invoiced later to you.
  5. If your insurance company does not have in-patient direct-billing arrangement in place with the hospital:

More info
Learn more about making a claim

I'm paying in cash
  1. When leaving, visit the insurance / payment desk.
  2. Sign off on the list of treatments received form.
  3. Establish a payment plan to pay the bill off in instalments, pay in cash or with a credit card.

Out-Patient

I have health insurance
  1. When leaving, visit the insurance / payment desk.
  2. Sign the list of treatments received form.
  3. Pay any deductibleThis is the amount of money that you must pay before the insurance company will start paying for medical expenses. For example, assume that you buy a policy with a deductible of "$500 per year" and you break your leg. You go to hospital and receive treatment costing $1,000. You would pay the first $500 (your deductible) and the insurance company would pay the remaining $500. and co-paysRefers to a specific charge that your international health insurance plan may require you to pay for a specific benefit, service or treatment received. due.
  4. If your insurance company has out-patient direct-billing arrangement in place with the hospital:
    • The hospital will settle payment directly with your insurance company. Any portion found to be ineligible will be invoiced later to you.
  5. If your insurance company does not have out-patient direct-billing arrangement in place with the hospital:

More info
Direct-Billing Providers
Learn more about making a claim

I'm paying in cash
  1. When leaving, visit the insurance / payment desk.
  2. Obtain invoice showing breakdown of treatment and associated costs.
  3. Provide insurance or credit card payment details.
  4. Receive payment receipt.

Visitors

Visiting a Patient

Family and friends are encouraged to visit patients, as this assists the recovery process. On arrival at the hospital visitors should go to the Patient and Visitor Service help desk in the Admitting department at the entrance to the hospital. It is not necessary to contact the hospital ward first before planning a visit to see a patient.

Gifts

Flowers, pets, food and live plants are gifts which are not allowed in the hospital, as these items will compromise infection control measures.

Patient Safety

You should not visit the hospital if you have an active infection and/or symptoms of active infection or have a communicable disease.

Restrictions

Children below 12 years old are not encouraged to visit the hospital. This is for infection control purposes.

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